Planning a trip with Air Canada? Knowing the airline’s cancellation policy can save you time, money, and stress if you need to modify your travel plans. This guide provides a detailed breakdown of Air Canada’s cancellation rules, fees, and refund policies to help you make informed decisions.
Air Canada Cancellation Policy: Key Guidelines
Air Canada provides flexible cancellation options depending on your ticket type, route, and timing of cancellation. Below are the important guidelines you need to know:
- Fare Type Matters: Refundability depends on the fare type (Basic, Standard, Flex, Comfort, Latitude, or Business).
- Refund Eligibility: Fully refundable tickets allow cancellations with a full refund, while non-refundable tickets may incur fees.
- Cancellation Channels: Cancellations can be done online, via the Air Canada mobile app, or by contacting customer service.
- Flight Disruptions: If Air Canada cancels your flight, you may be eligible for a refund or rebooking at no extra cost.
Air Canada 24-Hour Cancellation Policy
Air Canada offers a 24-hour risk-free cancellation policy, allowing passengers to cancel their bookings within 24 hours of purchase for a full refund, regardless of fare type.
Key Points:
- Passengers having any type of ticket, including Basic Economy can use this cancellation window.
- The flight must be booked directly through Air Canada’s website, call center, or ticket counter.
- For this of cancellation the refunds are processed back to the original payment method.
How to Cancel Your Air Canada Flight
Air Canada provides multiple ways to cancel your flight:
1. Online (Website)
- Visit the Air Canada website.
- Then, Move to “My Bookings” and fill in your reservation details.
- Select your flight and click “Cancel Booking”.
- Follow the prompts to confirm cancellation.
2. Mobile App
- Open the Air Canada app.
- Log in and go to “Manage Trips”.
- Select the booking and choose Cancel.
- Confirm cancellation and check for refund eligibility.
3. Customer Service
- Call Air Canada’s customer support for assistance with cancellations.
- Note: Phone cancellations may involve long wait times.
Air Canada Cancellation Fees
Fare Type | Cancellation Fee (Before Departure) | Refund Eligibility |
Basic | Non-refundable | No refund |
Standard | Fee applies | No refund |
Flex | Fee applies | No refund |
Comfort | Fee applies | Travel credit/refund available |
Latitude | No fee | Fully refundable |
Premium Economy | Fee applies | Travel credit/refund available |
Business | No fee | Fully refundable |
Air Canada Refund Policy
Refunds depend on whether your ticket is fully unused or partially used:
Fully Unused Tickets:
- Refundable Fares: Full refund to the original payment method.
- Non-Refundable Fares: Travel credit for future use (subject to fare rules).
Partially Used Tickets:
- The refund amount depends on the remaining segment of the journey.
- Taxes and fees for unused portions may be refunded
Air Canada Flight Delay Compensation Policy
If your flight is delayed due to reasons within Air Canada’s control, you may be eligible for compensation:
Delay Duration | Compensation Amount (CAD) |
3-6 hours | $400 |
6-9 hours | $700 |
9+ hours | $1,000 |
Conclusion
Understanding Air Canada’s cancellation policy ensures a hassle-free travel experience. Whether you’re canceling within 24 hours, seeking a refund, or dealing with a flight delay, knowing your rights helps you make the best decisions. Always ensure your ticket details, including the name, match your travel identification to avoid unnecessary issues.
Read Also: Air Canada Flight Change Policy
FAQs on Air Canada Cancellation Policy
Yes, if you cancel within 24 hours of booking, you will receive a full refund.
Travellers usually get the refunds within 7-10 business days.
You will be offered a rebooking or a full refund.
Yes, but you may receive a travel credit instead of a refund.
Yes, a fee applies, but you can receive a travel credit.
You can check your fare conditions by visiting My Bookings on the Air Canada website.
Yes, compensation ranges from $400 to $1,000 CAD, depending on the delay duration.
Yes, but change fees may apply depending on your fare type.
Missed flights are considered no-shows, and your ticket may be forfeited unless you contact Air Canada beforehand.
You can reach Air Canada via their website, mobile app, or by calling customer support.